Common problems with ATMs
Recently, Banco Sabadell has alerted its customers to a situation that can be frustrating: unexpected retention of cards in ATMs. This problem can be caused by both security measures and technical failures, and it is crucial that users know how to react to this incident.
Steps to follow if they hold you the card
If you are in this situation, it is important to keep calm. Nerves can play a bad pass, but the tranquility is key. The first thing you have to do is wait a few minutes in front of the cashier to see if the machine returns the card. If you don’t, go to the nearest office to manage your recovery. Remember that you can also make an appointment to make the process faster.
Additional security measures
To guarantee your safety, Banco Sabadell offers the possibility of temporarily blocking the card through its mobile application. Access the main menu, select ‘Cards’, choose the card you want to block and follow the instructions to confirm the action.
Instant Money Functionality for emergency situations
One of the solutions that Banco Sabadell provides is the Instant Money service, which allows you to remove cash without the need for physical card. Just open the application, select ‘cards’, choose the card and follow the instructions to access this functionality.
Tips to avoid trouble with cashiers
It is advisable to follow some practical tips to prevent incidents with the cashiers. First, check the cashier before using it to make sure there are no strange objects. Cover the keyboard when you enter your PIN to prevent others from seeing it. Following the transaction, do not forget to close the press ‘Cancel’ and choose cashiers in well -lit areas and with influx of people.
Banco Sabadell Commitment to its customers
Banco Sabadell has shown a firm commitment to the safety of its customers, providing effective solutions and assistance through various channels, including mobile application and customer service. If you find a problem, remember that the entity is at your disposal to help and ensure that your operations are performed safely.