The increase in phone scams
Banco Santander has recently issued an important warning about the increase in telephone scams, which are becoming more common and ingenious. These scams, which often involve individuals posing as employees of banks or service companies, prey on people’s trust, especially during the summer months when vigilance tends to decrease.
The role of banking institutions
Banks, including Banco Santander, are taking proactive steps to inform their customers about these frauds. With the intention of protecting their customers, they offer useful tips and regular alerts about the tactics employed by fraudsters, who are not only after money, but also personal data that can be used in other frauds.
A new fraud tactic
One of the recently identified scam techniques involves calls in which scammers pose as representatives of telephone companies. In these conversations, the victim is instructed to dial a code, 21, followed by a phone number. This action redirects the victim’s calls to the scammer, making it easier to impersonate them.
The consequences of call forwarding
Call forwarding is extremely dangerous, as it allows criminals to access confidential information that, if left unchecked, can be used to make fraudulent transactions on behalf of the victim.
Protection strategies for customers
To defend against these threats, it is essential that customers maintain an attitude of distrust towards any suspicious communication, whether by phone or SMS. Banks recommend always contacting a trusted agent directly to verify the authenticity of any message received.
Practical advice
In addition, it is advisable to avoid entering unknown codes on your phone, as well as not clicking on links or QR codes sent via instant messaging. Personal information should never be provided over the phone or by text without verifying the identity of the person requesting it. It is essential to remember that banking institutions will never ask for sensitive information directly or through insecure channels.
Final thoughts on financial security
As phone scams continue to evolve, it is vital that bank customers are well informed and prepared to defend themselves. Awareness and education about these fraudulent tactics are key to protecting your personal information and finances.