Analysis of Positive Results
The CEO of CaixaBank, Gonzalo Gortázar, has shared details about the bank’s good performance during the first half of the year, highlighting a remarkably low delinquency rate of 2.7%. This figure is presented as an indicator of financial health compared to the banking sector in general, which is often affected by higher rates of bad debt. CaixaBank’s solidity is based on its prudent management and available liquidity.
An Active Role in Society
CaixaBank positions itself as a socially responsible bank, with 382,000 customers accessing commission-free accounts, and is a pioneer in microcredit, contributing to the creation of 335,000 jobs. Gortázar has expressed his pride in the positive impact the organization has on the labor market, with 46,000 mortgages renewed and a workforce that actively participates in volunteer activities.
Positive Economic Perspectives
With Spanish GDP growth estimated at 2.4%, slightly above expectations for this period and the next, Gortázar is optimistic. CaixaBank’s economic analysts are working to update the projections for 2024, with confidence in the labor market conditions that favor the expansion of credit and the sustainability of delinquencies.
Digital Transformation in Customer Service
CaixaBank has assumed outstanding leadership in digital banking, with adoption by 44% of its customers. Gortázar emphasized the responsibility that comes with this trend, which has become a key point for customer experience and innovation in banking services.
Sustainable Growth in the Portuguese Market
In relation to the BPI’s results in Portugal, Gortázar highlighted an increase in market share, with delinquencies remaining at 1.6%, lower than the sector average. This indicates a strategy of expansion and sustainability that promotes financing through social funds.
Specific Contribution to the Fiscal System
The CEO commented on the tax burden of the banking sector in Spain, noting that CaixaBank contributes significantly to state revenues, despite the high tax rates that are worth reflecting on the sustainability of the current tax model following the profitability of the sector.
Commitment to Affordable Housing
Gortázar has stated that CaixaBank wants to play a fundamental role in the construction of affordable housing. The CEO stated that the organization is actively looking for the necessary capital to make this initiative a reality. While he stated that there is great intent and motivation to move forward in this area, he also acknowledged that much work remains to be done to execute large-scale plans.