The rise of electronic procedures
The use of digital channels to manage water contracts has grown significantly in Reus, according to the latest data from the Citizen Service Service (SAC). In the last year, non -face -to -face formalizations increased by 6.36%, while face -to -face have dropped by 13.5%, a trend that reflects a change in the way citizens interact with public services.
Digital Signature: A Step Forwards
Electronic signature operations have experienced an increase of 33% during 2024, with a jump of 9,520 managements to 12,678. This improvement is due to the implementation of an electronic signature platform, which has greatly provided the process of processing, making it more accessible and agile for the citizenry.
Expanding electronic invoices
The number of electronic invoices has also increased, now representing almost 22.75% of the total of the 325,000 invoices issued, a clear indication of the acceptance of this format by the users.
Presentiality: A Added Value
Despite the growth of digital efforts, in 2024 it has a balance between face -to -face and non -face -to -face modalities. About 55% of the formalities were physically performed, a data similar to the previous year. This duality shows that many citizens still value direct interaction with the service.
Fast and effective payments
The introduction of ATMs for payments has greatly provided the process, with 8,942 operations registered during the last year. This option allows the user to make payments immediately and without appointment.
Personalized attention: a citizen’s right
Daniel Rubio, Councilor for Aigües de Reus, emphasizes the importance of combining digital services with face -to -face care. ‘Citizens have the right to be treated as they prefer. We need to be open to new technologies without forgetting the needs of users who go to our offices, “he says.
Pre -appointment: Effectiveness in attention
For those who opt for face -to -face care, it is recommended to request an appointment, which can be achieved in a few days. This measure not only reduces the waiting time, but also improves the general experience of users.
Looking to the future
As technology progresses, the City Council of Reus will continue to seek ways to integrate new digital solutions to facilitate the lives of its citizens. The combination of innovation and personalized attention will be essential to adapt to the changing needs of the community.