Introduction
Switching phone operators can be a big decision, and Orange offers relevant advice for those considering making the switch. Phone number portability is a well-known process that allows users to switch carriers without having to change their contact number. Orange wants to make sure customers thoroughly understand how this process works, the timelines involved and the conditions they must meet.
Details on Portability
When starting the porting process with Orange, customers will receive two different codes via SMS. These codes are essential for tracking the request and should not be deleted. The first is the portability code, which always starts with 004 and is assigned to the portability process. It is recommended to save this code for future use. The other is the order code, which is different from the portability code and allows you to track the terminal order, if there is one associated with the portability.
Portability Completion Time
Portability with Orange is completed within two business days. For example, if requested on a Monday, it should be completed on Wednesday. However, if the request is made on a Friday, it will not be completed until Tuesday of the following week. If portability is needed to be effective on a specific date, it can be requested, but the chosen date cannot be more than one month from the date of request.
Instructions for Portability Day
The change of operator takes place in the morning, between 2:00 a.m. and 6:00 a.m. Instructions vary depending on whether purchased online or over the phone, or in-store. In both cases, Orange provides the necessary instructions to start using the services effectively.
Solutions if the Phone Does Not Work After Porting
If after porting the device does not work, Orange offers a series of steps to follow. This includes verifying the line with the previous carrier and testing the SIM card in a compatible device to check connectivity. If the problem persists, it is recommended to contact Customer Service for further assistance.