The recognition of Catalan airports
The International Airport Council (ACI) has awarded prizes to the airports of Barcelona, Girona and Reus, recognizing them as the best in Europe. These awards are part of the Airport Service Quality Programme, which assesses commitment to improving the passenger experience at facilities across the continent.
The prize awarded to Barcelona airport highlights its pleasant atmosphere and the range of services that make the passengers’ stay pleasant and comfortable (https://www.softcatala.org/resum-de-textos-en -Catalan/).
For its part, Girona airport has been recognized as the cleanest, in recognition of the cleaning tasks carried out to guarantee a quality experience for passengers (https://www.softcatala.org/resum-de-textos -in Catalan/).
Finally, Reus airport has received the prize for the easiest stay for the second consecutive year, highlighting its ease of use and intuitiveness for passengers.
Awards based on passenger satisfaction surveys
The prizes awarded to Catalan airports are based on passenger satisfaction surveys carried out by the airport service quality programme. These surveys measure passengers’ perceptions of various aspects such as access, facilities, staff friendliness, security and waiting time at the security checkpoint.
Therefore, the airports of Barcelona, Girona and Reus stand out for their excellence in the provision of services to passengers and have been recognized internationally for their quality and commitment to the experience of travelers (https://www.softcatala .org/resum-de-textos-en-catala/).