Analysis of user satisfaction
The latest report from the Plensa 2024 reveals a heterogeneous landscape in the perception of patients with respect to hospital care in the Alt Pirineu and Ripollès region. The results show that the users of the hospital center from Cerdanya to Puigcerdà express a significantly positive assessment, while the Sant Hospital de la Seu d’Urgell Foundation is positioned as the least valued.
Leadership in Satisfaction in Catalonia
At the Catalan level, hospitals such as those in Cerdanya, Pallars and Campdevànol are distinguished by their excellence in different aspects of medical care. The evaluations obtained in this report place these centers among the most valued in the country.
Emergency Service: key differences
The study on urgent care reveals that the Pallars Hospital in Tremp protrudes with a satisfaction score of 8.01, surpassing the Catalan average of 7.18. Second, Puigcerdà Hospital is approaching 7.55, while La Seu d’Urgell is 6.97. The quality of medical and nurse care is one of the key factors in these valuations, with approval percentages that reach 90%.
Internment experience: a different approach
In the field of hospital care with internment, the Hospital de Cerdanya again highlights with an assessment of 8.54, surpassing the Catalan average of 8.29 in 75% of the indicators. In addition, most of these indicators reflect a level of excellence with valuations of more than 90%.
Notable improvements and persistent degrees
Comparing the previous study of 2022, improvements can be seen in aspects such as the waiting time and clarity of the information provided to patients. However, hospitals such as Tremp and La Seu d’Urgell fail to overcome the Catalan average in global satisfaction, with scores of 8.23 and 8.02 respectively.
Final reflections on health care
The variability in the evaluations of the different health centers of the Alt Pirineu and Ripollès highlights the importance of continuing to improve and adapt the services of care to meet the needs of the patients. The difference in the perception of service quality can directly influence users’ confidence towards the healthcare system.