A year full of communication: data and trends
In 2024, the Municipal Ombudsman of La Seu, Anna Martí, carried out a total of 67 actions, as revealed by the annual report presented recently. Of these actions, 52 correspond to complaints and 15 with consultations, reflecting an active dynamic in the communication between the citizens and the authorities.
Key topics: public space and coexistence
The complaints manifested are mainly on the management of public space, with a special emphasis on a new container system for selective waste collection. In addition, conflicts related to nightlife that affect the rest of the neighbors have been registered, as well as concerns about access to housing.
Reflections on selective cleaning and collection
In its analysis, Martí emphasizes that the selective collection system is not working as it should, and emphasizes the need for greater collective awareness to improve this situation. In addition, it calls on the Urgellet garbage to optimize its management and minimize the inconvenience for the citizens.
The Night Leisure and Community Health
Martí also echoes the importance of ensuring that leisure premises respect the rest of the neighbors. It proposes a dialogue between all the parties involved to avoid conflicts and improve coexistence, as well as a review of the authorization conditions of night activities.
Urgency in the solution of housing
Another aspect that needs immediate attention is access to the house. Anna Martí emphasizes that it is essential for all administrations to mobilize to establish effective policies in this area, given the severity of the current situation.
Analysis of the types of actions
The memory reveals that most of the actions are concentrated in public space, with a total of 47 actions, including issues of coexistence and housing. In respect of services to the people, 14 actions have been registered, and 6 have been addressed to the General Administration.
State of the files
At present, 12 files are pending procedure, while 23 have been advised and 20 have found friendly solutions. This dynamic demonstrates a continuous effort to solve the concerns of citizens.
Demographic data and contact methods
Within the actions, it is noted that 29 complaints come from women and 20 men, with a significant increase in consultations by various groups. In terms of ages, most of the actions have been carried out by people between the ages of 18 and 55.
Regarding the way of communication with the Catalan Ombudsman, 43 actions have arrived in person, 14 by email and 10 by telephone, reflecting a diversity of channels through which citizens seek answers.
Looking to the future
Not only does the Ombudsman’s report emphasize current challenges, but also opens the door to a wider reflection on the importance of citizen participation in the construction of a more habitable and equitable urban environment. Collaboration between neighbors, administrations and entities is essential to face the challenges that are staged at La Seu.