BBVA’s response to the increase in fraud
In recent months, BBVA has stepped up its fight against digital scams, with a particular focus on protecting its customers. The organization has implemented a new information campaign that seeks to raise awareness of the impersonation techniques used by cybercriminals.
How do scammers operate?
Impersonation fraud is often carried out using ‘smishing’, a technique that combines SMS and deceptive emails. Fraudsters impersonate BBVA to send messages that appear legitimate, including links to fake web pages.
The danger of smishing
These messages often create a false sense of urgency, such as account locks or immediate verification needs. This strategy seeks to cause fear and haste, leading users to share sensitive information without thinking twice.
Tips for identifying fraud
BBVA has provided a series of recommendations to help clients detect and avoid falling into these traps.
Key tips
– Do not share confidential information via SMS or e-mails, as BBVA will never do so.
– Look at the URL of the web pages; often have subtle errors. If in doubt, always check on the bank’s official website.
– Be wary of messages asking you to download apps or updates, as they could contain malware.
Actions to follow if you are a victim of fraud
If you have fallen for the scam, it is essential to act quickly. BBVA recommends contacting the bank immediately through official channels to block unauthorized access to your accounts.
Steps to follow
Change passwords for affected accounts and watch for any unusual activity. Additionally, it is important to report the incident to the appropriate authorities to help prevent future fraud.
An awareness campaign
BBVA’s goal is to educate its customers so that they can recognize and defend themselves against attempts to steal information. The key to digital security is information, and understanding the tactics of criminals is a critical first step in avoiding falling victim to these scams.
