Parlem Telecom leads the ranking of customer satisfaction
Parlem Telecom is recognized as the best rated communications operator in the State, according to a satisfaction survey carried out by the Organization of Consumers and Users (OCU). This is the second time in a row that Parlem Telecom has topped the ranking, scoring 86 out of 100.
The OCU survey, which is neutral and operator independent, highlights Parlem Telecom’s leadership in terms of customer satisfaction in voice and data services. In addition, Parlem Telecom is recognized for its excellence in customer service for mobile telephony and internet at home, especially in the fiber optic service.
The quality of services and the personalized attention of Parlem Telecom
Parlem Telecom stands out for its commitment to personalized and quality customer service. This strategy has allowed Parlem Telecom to obtain leadership in several aspects, such as the quality of internet connection at home and the management and presentation of invoices. In addition, Parlem Telecom outperforms the smaller telecom operators and leaves the large groups far behind in terms of customer service.
Customers positively value Parlem Telecom’s connection with the territory and appreciate its close and personalized attention. Likewise, the OCU survey reveals that Parlem Telecom is preferred by customers in terms of bill management and presentation, obtaining a score of 94 out of 100.
Customers’ preference for Parlem Telecom
According to the OCU, customers reward the loyalty of Parlem Telecom, which stands out for its personalized attention and for offering quality services in Catalan. In addition, customers value Parlem Telecom’s connection with the territory positively. The OCU survey inquired about fixed and mobile phone services, internet and television.
Most customers choose to hire complete packages that include mobile and landline services, home internet and pay TV. Although the use of fixed telephony has declined, these combined packages remain attractive because they offer access to exclusive content and high-speed services.
The Parlem Group: A company committed to innovation
The Parlem Group, chaired by Ernest Pérez-Mas and directed by Xavier Capellades, is a Catalan company that has been offering comprehensive telecommunications services since 2014. Parlem Telecom is the main brand of the Group and stands out for its commitment to quality and in proximity to the customer.
In addition to telecommunications services, the Parlem Group develops cutting-edge projects in areas such as 5G and artificial intelligence. It also offers innovative technological solutions tailored to the needs of each company through the Parlem Tech business line. The long-term objective of the Parlem Group is to expand to other territories in Europe and the State to encourage the implementation of local regional operators.
