Keeping calm in times of crisis
Facing the possibility that someone has obtained your access keys can be very unsettling. The first recommendation is not to panic. In such situations, calmness is essential. BBVA offers guidance to help its clients manage this concern effectively.
Immediate actions to be taken
The first thing to do is to access your account immediately and change your password. Make sure the new key is strong, including a mix of uppercase letters, numbers and symbols. Avoid including personal information that can easily be associated with you, such as your name or significant dates.
The importance of a strong password
A strong password is the first step in protecting your digital assets. Investing time in creating a hard-to-decrypt key is a smart decision that can save you a lot of trouble.
Improve security with two-step authentication
One of the best ways to strengthen the security of your account is to enable two-step authentication. This functionality adds an extra layer of protection as, in addition to the password, you will need a code that will be sent to your mobile phone.
Tracking after password change
After changing your keys and enabling two-step authentication, it’s crucial that you stay alert to any suspicious activity in your account. Regularly reviewing transactions is a good practice to detect anomalies.
How to act in the face of unusual activities
If you detect a transaction that you do not recognize, immediately contact BBVA’s customer service, available through various channels, such as its website, mobile application or telephone.
Preserve the confidentiality of your keys
It is critical that you do not share your passwords with anyone, not even trusted friends or family. Passwords are personal and should be treated with the utmost discretion to avoid compromising the security of your account.
Responsible digital habits for greater security
BBVA recommends adopting responsible digital habits to protect your information. Avoid logging into public or unknown networks, as this can put your data at risk. It is preferable to use secure connections, such as the one at home.
Periodic review and update
There is no need to constantly change passwords if you follow good security practices. However, if you ever suspect that your account may have been compromised, don’t hesitate to change your keys immediately. Always keep your passwords in a safe place to avoid possible future problems.
