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Digital Revolution: Customer experience at Banco Santander

by PREMIUM.CAT
Una interfaz moderna y elegante de 'banca digital' que se muestra en una pantalla de portátil, que muestra el sitio web 'Banco Santander'. El fondo presenta una acogedora escenario en casa con un escritorio elegante, una silla cómoda y una planta en maceta que agrega un toque de vegetación. En el escritorio, hay un teléfono inteligente que muestra la aplicación móvil 'Santander', enfatizando la conveniencia de 'abrir cuentas' desde casa. La pantalla de la computadora portátil muestra un formulario de "cuenta de apertura" fácil de usar con campos para 'información personal' como 'nombre', 'número de identificación' y 'datos de contacto'. Se coloca un documento de 'ID válido', como un 'DNI' o 'Pasaporte', al lado de la computadora portátil, simbolizando la documentación necesaria para el proceso. La luz natural suave se filtra a través de una ventana cercana, creando una atmósfera cálida y acogedora, mientras que una taza de café se encuentra al lado de la computadora portátil, lo que sugiere un ambiente relaja

A new paradigm in the opening of accounts

Customers of Banco Santander are a moment of significant transformation with the modernization of the accounts opening process. The entity has decided to simplify this procedure, allowing users to manage it in an agile and comfortable manner from their home.

Digitization as a central axis

Deepening his commitment to technology, Banco Santander has implemented a platform that facilitates the opening of accounts through various digital channels. Customers can choose between the bank’s website or its mobile application, compatible with Android and iOS devices, without having to travel to an office.

Initial requirements

To start the process, it is essential to have some key documents on hand. A valid identity document, such as the ID, passport or residence card, is essential to validate the applicant’s identity. In addition, you need to provide a mobile phone number and an email address to ensure fluid communication.

A quick and safe process

The online account opening method has been designed to be accessible and efficient. Customers can complete the process in a few minutes, following clear instructions that guarantee the security of the data.

Following Steps

The first step involves accessing the digital platform and selecting the option of opening an account. Then a form must be filled out with basic information such as the name and the identification number. Once completed, identity verification is fundamental, and Banco Santander offers methods such as video identification, where the user records a video with his identity document.

Competitive advantages of online accounts

The online account of Banco Santander stands out for its policy without maintenance commissions, an attractive feature for a wide range of customers. This allows to operate without economic surprises and promotes the widespread use of the service.

Debit card and additional services

When opening an account, customers receive a free debit card, which can be removed from cash without commissions at more than 30,000 Banco Santander ATMs worldwide. In addition, transfers in euros within the European Economic Area are carried out at no added costs, facilitating financial management.

Exclusive benefits for customers

Banco Santander customers not only enjoy banking services, they can also access exclusive advantages. This includes early access to events, discounts on concerts and festivals, and even the opportunity to participate in meetings with well -known artists.

A vision of the future

With this new proposal, Banco Santander positions itself as a benchmark in digital banking, adapting to the needs of its customers and anticipating market changes. This evolution not only improves the user’s experience, but also redefines the concept of modern banking.

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