Citizens value primary care in the Pyrenees positively
Primary care in the Pyrenees is recognized as one of the best in Catalonia, according to the results of the User Perception, Experience and Satisfaction Survey Plan (PLAENSA). Citizens have scored 8.15 out of 10 overall satisfaction with primary health services in the Pyrenees, and 90% say they would go to their health center again. These data place primary care in the Pyrenees as a reference in the quality of health care.
The aspects most valued by citizens
The citizens of the Pyrenees have highlighted several aspects of primary care that have been well valued. Among these aspects are the personal treatment of the nurses, the cleanliness of the primary care center (CAP) and the clarity of the explanations received by health professionals. In addition, citizens have also positively assessed the listening of the nurses, the consistency of the information received and the fact that they feel in good hands from the health professionals.
The role of proximity in primary care in the Pyrenees
Proximity is one of the key factors that contributes to the positive assessment of primary care in the Pyrenees. With an extensive territory and a dispersed and aging population, primary care in the Pyrenees has adapted to offer close assistance to citizens. With 9 primary care centers and 81 local clinics, primary care in the Pyrenees guarantees adequate coverage for 1% of the population of Catalonia, distributed in 602 population centers. This proximity is valued by users, who perceive close and quality care.
Recognition of the professionalism of primary care teams
The manager of the Upper Pyrenees and Aran Health Region, Miquel Abrantes, highlights the recognition of the professionalism and delivery of the primary care teams in the Pyrenees. This positive assessment is the result of the intense work carried out by health professionals to improve the accessibility and quality of primary care in the Pyrenees. According to Abrantes, the proximity of care is fundamental for this good assessment, as it allows close assistance adapted to the needs of the citizens of the Pyrenees.
Commitment to the quality of primary care
Primary care in the Pyrenees is an example of commitment to the quality of healthcare. The PLAENSA results reflect citizens’ satisfaction and trust in health professionals. This positive assessment is the result of the constant work of the primary care teams to offer quality and close assistance to the citizens of the Pyrenees.
